STUDENT COMPLAINTS AND APPEALS

A dedicated procedure enables students to raise concerns and seek resolution. The complaint mechanism operates as follows:

1. Submission of a case. Students submit concerns—providing name, contact information, a description of the issue, and any supporting details—via email, telephone, scheduled meeting, or the university's online portal (https://monitoring.tsue.uz).
2. Registration and tracking. Each submission is recorded and assigned a unique case ID for tracking, and a responsible officer is designated.
3. Expert review. Qualified staff analyze the complaint, request clarifications as needed, and determine urgency and an appropriate review timeline.
4. Resolution actions. Based on the review, responsible parties take action (e.g., consultation with the student, fact-finding/investigation, formation of a committee, provision of information or recommendations).
5. Progress communication. The University provides status updates and may request additional information to ensure a transparent process.
6. Closure and notification. Upon resolution, the student is informed of the outcome, actions taken, and any explanations or recommendations.
7. Continuous improvement. Complaints and outcomes are periodically analyzed to identify systemic issues and improve the student complaint process.